Terms and Conditions
Please carefully read all the terms and conditions detailed below. You must agree to these terms to be eligible to participate in a Rise & Roam adventure.
1. Participant Conduct and Rights of Refusal
If a client displays harassment, inappropriate behavior, or any disruptive actions towards Rise & Roam staff or other group members (e.g., in person, during the trip, or in group chats), Rise & Roam reserves the right to reject their participation in the trip. The deposit may be retained, and a refund for expenses incurred on behalf of the participant may not be provided.
2. Media Release
The Client understands that during the Trip, images, photos, or videos (the “Images”) may be taken by other travelers and/or Rise & Roam. The Client agrees that these Images may be reproduced by the Releasees and grant the Releasees a perpetual, royalty-free, worldwide, sublicensable, irrevocable license to reproduce such Images in any medium for promotion and publicity purposes. The Client represents and warrants that they have the right to grant the above-mentioned rights to the Releasees without obtaining the permission of, or making any payments to, any third party or entity. This authorization and release shall insure to the benefit of the legal representatives, licensees, and assigns of the Releasees. The Client hereby releases from any claim or cause of action, whether known or unknown, for libel, slander, invasion of right of privacy, publicity or personality, or any other claim or cause of action based upon or related to use of the Images.
Participants who wish to further discuss the use of media must notify us by email at contact@riseandroamadventures.com prior to the trip.
3. Cancellation Policy
No Refund Policy: Refunds are not provided as trip expenses are secured in advance.
Refunds are only available if the cancellation is initiated by the company due to factors within our control, or not having reached minimum participation on a trip, which clients will be notified of at least 45 days prior to the set departure date. If a trip is canceled due to insufficient participation or other controllable factors, clients may choose between a full refund, which will include their deposit, or applying payments to a future trip. We recommend purchasing flexible flight fares (date change or refund) if you choose to purchase them in advance.
The Client acknowledges that payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration etc., and that the company will have incurred the largest part of its costs before the actual Date of Departure.
After the Departure Date, no refund for any unused portion or part of the tour or services to be provided will be given. If the Client of their own volition makes any alteration to or departs from, any portion of part of the tour, such alteration or departure will be entirely at the Client’s expense and liability and the Client will forthwith communicate in writing the reason for leaving to the tour guide.
In the unlikely event that your designated tour guide becomes ill or is otherwise unable to lead the trip, Rise & Roam will take immediate steps to assign a replacement.
Rise & Roam reserves the right to cancel the Client’s tour, however, we will not normally do so unless forced to do so by virtue of unforeseen circumstances such as flight cancellations, civil or political unrest or ‘force majeure’.
In the event of cancellation caused by unforeseen or uncontrollable circumstances such as flight cancellations, civil or political unrest, ‘force majeure’, or human or manmade disaster, Rise & Roam will endeavor to reimburse any monies that it can retrieve from its suppliers. In the event of any cancellation, Rise & Roam will not accept liability for any consequential expenses that the Client may incur as a result of cancellation or for any other loss or damage caused arising out of cancellation. In all cases it is up to the client to have suitable insurance to cover any additional losses due to cancellation and to have booked flights that are sufficiently flexible to accommodate change/cancellation.
Transfer of Spot: If Client is unable to make the trip, they may transfer their spot to a friend or family member, subject to Rise & Roam's approval of the new participant.
Cancellations must be sent in writing contact@riseandroamadventures.com.
4. Payment Terms
Full payment is due 45 days before trip departure.
Payments can be split into two or three installments, no more than a month apart, leading up to the trip. Failure to pay may result in losing the spot without a refund.
5. Medical and Fitness Requirements
The Client certifies that they are in good physical and mental health and do not have any physical disability, medical condition, or other limiting factors that would create a hazardous situation for myself/us or other participants of the trip. They further represent and warrant that: they have consulted with my physician, and my physician has authorized me to participate in the trip, including participating in any physical activities; and will discuss and address any questions or concerns they may have about my physical or mental health with the appropriate health care professional prior to the trip. Documentation from their physician confirming my clearance to participate in the trip is available upon request. If at any time, they have any doubts about my physical or mental condition to participate in any aspect of the trip, the Client agrees to cease participation in the same and seek appropriate medical attention. The Releasees reserve the right, in their sole discretion, to refuse participation in the trip due to medical, fitness, or other grounds. The Releasees also reserve the right to deny participation in the trip or any related activities at any time if the Client is demonstrating behavior that may result in injury to themselves or others.
6. Insurance
Travel medical insurance is mandatory, with a recommended minimum coverage of $100,000 for medical expenses and evacuation. Participants are also encouraged to purchase comprehensive travel insurance, including cancellation coverage. Clients without travel medical insurance may be denied participation. Rise & Roam takes no responsibility for the Clients shortfall in coverage.
7. Flights
Flights to and from the destination country are not included in the trip price. Participants are responsible for arranging their own flights and ensuring flexibility to accommodate potential changes.
8. Passports, Visas, and Vaccinations
Participants are responsible for obtaining necessary passports, visas, and vaccinations. Failure to secure required documentation or health precautions will not entitle participants to a refund. We take no responsibility for cancellation of your trip in the event that you are not allowed to fly, or continue your tour.
9. Itinerary Changes
The nature of our trips requires flexibility. Rise & Roam reserves the right to alter itineraries without prior notice due to factors such as weather, local conditions, or other unforeseen events. No refunds will be provided for such changes.
10. Responsibility and Risk Acknowledgment
Participants acknowledge the risks involved in adventure travel, including injury, death, or loss/damage of property. This also includes travel to locations that may be far from medical facilities, and activities that may be physically demanding and could potentially exacerbate pre-existing injuries or conditions. We strongly recommend consulting with a healthcare professional before participating to ensure the activities are suitable for your health and fitness level. Clients acknowledge that facilities and safety standards may not match those in their home country. Participants agree to assume these risks.
Further, I agree that the Releasees may seek emergency medical services on my behalf in case of accident, injury, or illness and that I will be financially responsible for such services. I am aware that medical services or facilities may not be readily available or accessible during some or all of the time in which I am attending or participating in the trip. I understand the risks associated with inadequate or unavailable medical care and assume full responsibility for such risks. I agree to follow all written and verbal rules of safety presented to me by the Releasees.
I acknowledge that the Releasees are merely acting as agents and that they neither own, manage, control, or operate any transportation vehicle, any hotel, restaurant, or any other suppliers of services relating to the trip. I assume all risks, whether or not foreseeable, of traveling to and from the starting and ending points of the trip (including, without limitation by similarity or otherwise, flight cancellations and/or disruptions, missed connections, hardships if travel arrangements do not proceed as planned and/or missing the tour for any reason); and I understand the payment and refund schedule, and agree to abide by those policies terms.
Further, I acknowledge and agree that I am responsible for my equipment and all personal property during the trip and that Releasees are not responsible for such property whether it is lost, stolen or damaged.
11. Accommodation and Transportation
While Rise & Roam strives to provide safe and comfortable accommodations and transportation, safety standards may vary, especially in developing countries. Participants should be aware that facilities such as seatbelts or fire escapes may not be available.
12. Emergencies
In the event of an emergency during the trip, Rise & Roam is committed to doing everything within its power to provide assistance and arrange appropriate responses, including coordinating with local authorities, medical services, or other relevant parties. While we will make every effort to ensure your safety and well-being, clients are responsible for any costs incurred as a result of emergency services, including but not limited to medical care, transportation, and accommodations.
BY CHECKING THE BOX, I ACKNOWLEDGE AND REPRESENT THAT I have read the foregoing Terms and Conditions, I understand it, and accept the terms and conditions therein voluntarily as my own free act and deed; no oral representations, statements, or inducements, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age and fully competent; and I acknowledge this Agreement for full, adequate and complete consideration fully intending to be bound by same.